RA Dalton privacy statement

This privacy policy sets out how RA Dalton Limited uses and protects any information that you give RA Dalton Limited when you make an enquiry, become a customer or a supplier. RA Dalton Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

This policy is effective from October 2018.

RA Dalton is the Data Controller for servicing, installations, purchasing, order processing, payments and all other services.
The data controller is responsible for deciding how your information is used and ensuring it is private and secure.

The following sections provide more detail on the data we collect from you and what happens to that data.

What we collect

Personal data means any information about an individual from which that person can be identified. It does not include data, where the identity and identifying information has been removed (“Anonymised Data”).

We may collect the following information:

– Name and job title

– Contact information including email address

– Delivery information including telephone number

– Demographic information such as postcode, preferences and interests

– Other information relevant to customer surveys and/or offers

– Contact History

– Purchase History

– Banking details

– Information relevant to your device and how you use our site

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

– Fulfilment of orders placed

– Fulfilment of required services

– Internal record keeping

– We may use the information to improve our products and services

– Remittance payments

How we use your information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Name and Contact Details

We capture your name and contact details so we can

– contact you regarding any enquiries you have

– contact you regarding your purchases

– to deliver your order to you.

– in order to prevent and detect fraud against you or RA Dalton

Payment Information

We capture your payment details to:

– take payment to process your order and give refunds

– in order to prevent and detect fraud against you or Direct Drainage

Contact History

To manage our relationship with you and to provide a high level of customer service we may keep records of your contact history. We are required to do this to perform our contact with you.

Purchase History

This is important for us to provide good customer support and look after you in the event of any customer service enquiries and service agreements.

Marketing Activities

We will only send you marketing messages if you indicate that you consent (e.g. by “opting-in”) to receiving such messages. Where we have your consent or are otherwise permitted to do so, we may:

– send you information by email, telephone (including SMS and MMS), mail or other methods of communication about existing and new services and industry news that may be of interest to you;

– send you information by email, telephone (including SMS and MMS), mail or other methods of communication about related products or services of selected third parties that may be of interest to you

Each email we send will clearly provide the opportunity for you to unsubscribe from this service.

Information about your device and how you use our site

We may collect information about the devices you use, such as your mobile or browser and information about how you move around our website.  This helps us to improve our website for you and allows us to give you a better experience. This data is anonymised and will not include any of your personal details.

This information may also be used in fraud prevention allowing us to earmark suspicious activity and prevent other people’s cards from being used fraudulently.

You don’t have to give us any of this personal information but if you decide not to provide it, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice and we understand that. If you have queries about sharing your data with us please contact us

How long we keep your data for

We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We keep your data for the minimum period we consider necessary to resolve any queries and to ensure legal and regulatory compliance. We currently consider this period to be a maximum of 12 months for general enquiries and details of any orders or services will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes a longer period.

Further details of the periods for which we retain data are available on request.

Whom we share your information with

Delivery Partners

In order for you to receive your goods, R A Dalton works with Royal Mail, Parcel Force and FedEx. Again, we only pass limited information to them in order to ensure delivery of your items.

Suppliers

In order for you to receive your goods, R A Dalton works directly with suppliers to order and deliver your purchases

Payment processing

We work with WorldPay, a trusted third-party payment processing provider in order to securely take and manage payments.

For the purpose of remittance, we use Nat West and Barclays bank to securely process payments.

Email Service Provider

In order to send you information by email, R A Dalton works with MailChimp and MS Outlook. Each email we send will clearly provide the opportunity for you to unsubscribe from this service.

Your rights to access your information

We want you to feel safe with us having details and we want to keep you informed about how we use the information you give us.

You have the rights to:

– be informed about how your personal data is being used

– access any information we hold about you

– request correction of your personal data

– object to the processing of your personal data

– request erasure of your personal data

If you wish to view, update, amend or delete any personal data we hold about you please get in touch with us at info@radalton.co.uk. We will try to respond to all legitimate requests within one month. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.

Maintenance and Security of Your Data

We are committed to ensuring that your information is secure. We endeavour to ensure that your data is stored securely and to prevent unauthorised access. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, which we monitor regularly.

Unfortunately, despite our best measures and efforts, because of the nature of the Internet, we cannot guarantee that your information will always remain at all times 100% secure. The continuing efforts of hackers to defeat even the newest of security systems means that we can never make this promise.

Online Ads

We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target banners and ads to you when you use other websites. We do this using a range of advertising technologies such as pixels, ad tags and cookies.

Cookies on this site

Cookies are small text files that are stored on your browser or the hard drive of your computer or other devices when you visit the Site. We use cookies on our website. For more information on cookies, please see our cookie notice.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by RA Dalton Ltd, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and RA Dalton Ltd’s data protection representatives.

The details for each of these contacts are:

Data Protection Team

RA Dalton Ltd
Burtree Ford
Cowshill
Bishop Auckland
DL13 1DB

Information Commissioners Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Changes to this privacy notice

We may change this policy from time to time by updating this page. If we make significant changes we will make that clear on the RA Dalton website or by some other means of contact such as email.