Job Title – Servicing Scheduler

Company – RA Dalton Ltd

Location – Crook, DL15 8RA

Job Type – Full-Time

Are you an organised and detail-oriented individual with excellent time management skills? Do you thrive in a fast-paced environment and enjoy coordinating schedules to ensure optimal efficiency? If so, we have an exciting opportunity for you! We are currently seeking a motivated and dependable Servicing Scheduler to join the RA Dalton team at Crook.

Company Overview: Whilst we retain our heritage and culture as a family business, we’ve grown to be the national leader in off-mains drainage. Our employees are the heart of everything we do, the job will be in a friendly office.

Responsibilities:

• Collaborate with the service team to plan and schedule maintenance, repairs, and servicing appointments for our clients.

• Efficiently manage and organise the service calendar to ensure optimal allocation of resources and minimise downtime.

• Communicate with clients to arrange suitable service appointment times and provide relevant information regarding the servicing process.

• Monitor service requests and prioritise urgent or time-sensitive tasks accordingly.

• Coordinate with field service engineers to ensure they have all the necessary information and resources for each appointment.

• Update and maintain the service database, documenting all relevant details related to service appointments, client information, and service history.

• Address any scheduling conflicts or unforeseen changes in a prompt and effective manner.

Requirements:

• Proven experience in scheduling, planning, or coordination roles.

• Strong organisational skills with the ability to handle multiple tasks simultaneously.

• Excellent communication skills, both written and verbal, to interact with clients and internal teams effectively.

• Proficiency in using scheduling software, databases, and other relevant tools.

• Problem-solving aptitude to address unforeseen challenges in scheduling and adapt to changing circumstances.

• Attention to detail to maintain accurate records and provide precise information to the service team.

• A positive and proactive attitude, with the ability to work well under pressure.

• Knowledge of Sage 200 is a plus.

How to Apply: If you are passionate about optimising schedules and ensuring top-notch customer service, we would love to hear from you! Please submit your updated resume and a cover letter detailing your relevant experience and why you believe you are the ideal candidate for the Servicing Scheduler position. Send your application to recruitment@radalton.co.uk

Benefits: RA Dalton offers a competitive salary package along with additional benefits such as private health insurance, pension plans, and opportunities for professional growth and development. You will be part of a dynamic team that values collaboration, innovation, and a supportive work environment.

Join us as a Servicing Scheduler and play a crucial role in maintaining our commitment to excellence and customer satisfaction! Apply now and become a valued member of our dedicated team.

RA Dalton is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: This job description is intended to convey information essential to understanding the scope of the Office Administrator position and is not intended to be an exhaustive list of responsibilities, duties, and skills required. The company reserves the right to modify the job description as needed.